**In the Role**

+ Ensure all closed incidents within the assigned scope have a corresponding problem ticket.
+ Schedule and facilitate formal Root Cause Analysis (RCA) sessions following the resolution of major incidents (P1, P2, P3). Invite all relevant stakeholders involved in incident response and resolution (e.g., L2/L3 teams, Monitoring Analysts, Incident Commanders, Scribes, Infrastructure, Network, Help Desk).
+ Conduct RCAs within established SLA timelines.
+ Perform detailed problem analysis for all problem tickets within the assigned domain. Apply critical thinking techniques such as the “5 Whys” to identify root causes. Prioritize tickets based on incident severity (P1, P2, P3, P4).
+ Assign action items and partner with cross-functional teams to ensure closure, including:
+ Resolving underlying technical root causes
+ Addressing process gaps and training needs
+ Enhancing logging, monitoring, and alerting to improve early detection and resoluti...