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What you’ll be doing (key responsibilities)

· Deliver high-quality pre- and post-sales support via logged Service Orders

· Complete on-site and remote hardware and software installations

· Provide end-user training on hardware and software solutions

· Troubleshoot and diagnose software issues logged via Service Orders

· Complete field service calls to achieve service objectives and customer satisfaction

· Communicate faults and solutions professionally, advising customers on all aspects of the service call

· Follow processes for chargeable service calls outside of contracted offerings

· Document customer site workflow changes made outside the original project scope

· Accurately account for spare parts and consumables by following all processes

To be successful in this role:...