Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, mac OS, Linux). Provision, deploy, replace, and decommission IT equipment. Troubleshoot hardware, software, connectivity, and user-related issues. Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

Support office IT services including network connectivity, printing, voice, AV, and workplace technologies. Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment. Assist with smart office solutions, ...