Primary Skills: Technical Writing-Expert, Help Center Documentation-Expert, AI Evaluation-Advanced, LLM Integration-Advanced, IT Troubleshooting-Advanced 

Contract Type:  W2

Duration:  12+ Months

Location: Remote

Pay Range: $60 - $70 per hour on W2



Summary:

This remote, 12-month contract role requires a skilled Technical Writer to create and maintain internal help center resources, focusing on IT support and troubleshooting. You will also evaluate AI-generated responses, identifying and rectifying content gaps to improve accuracy and employee support efficiency. This position demands a blend of excellent writing abilities, technical acumen, and a strong understanding of AI tool functionality.

Key Responsibilities:

• Develop and update clear, concise help center articles and troubleshooting guides.


• Test and analyze AI support bot outputs for accuracy and relevan...