Key Responsibility

Technical Support Operations

- Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.

- Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.

- Monitor and track recurring technical issues, product quality concerns, and field cases.

- Support implementation of technical campaigns, service actions, recalls, and product improvement activities.

- Prepare and distribute technical bulletins, service information, and repair guidance to dealers.

- Support new model launch preparation, including technical documentation and service readiness.

Warranty & Claim Management

- Manage warranty claim review, validation, submission, and settlement processes.

- Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.