Role Overview

As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem‑solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.

This role follows a fixed Friday–Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You’ll Do

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product‑related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountabili...