Hands-on experience with some of the following disciplines: Oracle, DQL Server, My SQL Web Methods Web Services Automation/ Scheduling tools/ frameworks SOA F5 SQL Server Integration Services SQL Server Reporting Services ESB Working knowledge of AP-based services (e.g. REST, SOAP) Scripting with any language Amazon Web Service (AWS) Experience working in a high availability environment with multiple operational instances Facilitation Structured analysis Command of the English Language Responsibilities Understand the nature and business impact of requests, perform the required analysis. Provide 2nd Line support for technical and functional solutions. To provide high quality and technical application and systems support to customers and internal business functions Provide a second line support service to NOC Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs Ensure Incident/ Request updates are at an acceptable quality Document and p...