Overview slashBlue provides comprehensive Managed IT solutions including Technology Advisory, Help Desk services, Managed Network, and Cybersecurity. We help clients across the Twin Cities and beyond choose, deploy, and adopt the right technology to achieve their goals. The Role As a Help Desk Technician L1 on our Help Desk Team within the Client Success Business Unit, you'll be the first point of contact for our clients, providing technical support that keeps them running smoothly. You'll interact with clients via phone, email, portal, or Live chat (Teams) to resolve computer problems related to our catalog of products and services.
Triage support issues and document known problems
Coordinate and escalate according to our Client Service Expectations
We're excited to apply Christian principles that create a gospel-friendly workplace:
Love our customers
We're committed to optimizing client joy by minimizing downtime and maintaining a 90% Service Level Objective for respon...