We are seeking a motivated Technical Support Team Leader to manage the delivery of our technical support service across the EU region. This role offers an exciting opportunity to lead a dynamic team, ensuring high‑quality service delivery and continuous improvement.

Role Overview

The Technical Support Team Leader is responsible for managing technical support engineers in the UK and EU offices, ensuring timely and high‑quality support for Campbell Scientific customers. This role involves:

• Overseeing the technical support service, ensuring efficient response and resolution times.
• Monitoring customer satisfaction and implementing improvement actions.
• Contributing to the implementation of global technical support processes and ERP software rollouts.
• Providing presales technical support and assisting in tender responses.
• Managing complex system projects from design to completion.

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