Job Description

As Technical Support Team Leader you will be responsible for overseeing and coordinating all user technical support activities. Your contribution to the technical support team will have a direct and significant impact in the department’s quality and on-time compliance. Your areas of intervention are to monitor the team's work and to coach team members while providing support on incidents related to the use of our software, MYLE. Under the National Director of Customer Services, you will join a multidisciplinary team whose mandate is to help our customers when they encounter technical problems.

Responsibilities

• Lead a team of Level 1 and Level 2 technical support agents responsible for providing the best services to our clinical users.
• Create, prioritize, assign, and monitor daily tasks and the work-progress of the team based on deliverables.
• Supervise the performance of the team in relation to the...