Are you GAME to JOIN US and be our new Technical Support Team Lead?

SoftConstruct is on a search for a new player to join our team.

Job responsibilities

• Manage and optimize the technical support lifecycle across all African regional hubs, ensuring incidents are resolved within defined SLAs
• Serve as the primary technical bridge between local teams and HQ. Ensure that technical updates, security protocols, and infrastructure changes from HQ are effectively implemented and understood at the regional level
• Lead the resolution of critical production incidents, serving as an escalation point for complex technical issues affecting platform availability or user experience
• Develop and maintain a centralized repository of technical documentation, troubleshooting guides, and Standard Operating Procedures (SOPs) to foster consistency across regions
• Monitor regional IT health, including server uptime, netw...