Lightspeed is seeking a Technical Support Specialist skilled in hospitality to join our Montreal team. Provide top-tier bilingual technical assistance and drive client success through your proactive support.
In this role, you will act as the technical anchor for valued Strategic Accounts, ensuring they receive exceptional service and support. Your tasks include collaborating with Strategic Account Managers, optimizing client processes, and managing escalations while advocating for product improvements. You are essential in shaping the experience of global merchants along their journey with Lightspeed.
Key Responsibilities:
• Deliver premium technical support to high-value clients
• Identify opportunities to streamline client operations
• Conduct proactive health syncs to boost feature adoption
• Manage complex technical escalations effectively
• Document account-specific issues and solutions
Requirements:
• Proven experience in hospitality or technical suppor...