Who We Are

SOTI delivers leading mobile and IoT device management solutions. We value innovative thinking, continuous growth, and a collaborative culture that encourages personal development.

Responsibilities

• Provide telephone and email–based post‑sales technical support for our software products.
• Investigate customer issues, collaborate with internal stakeholders, and resolve problems.
• Proactively update customers with progress on outstanding queries.
• Respond to all customer requests in a timely manner while improving customer experience.
• Diagnose and solve application queries and answer customer questions.
• Use various devices to reproduce customer environments in order to troubleshoot issues further.

Qualifications

• Degree or diploma in Computer Networking, Information Technology, Computer Science, or related technical field.
• Solid understanding of OSI model and networ...