Team: Lyric HCM – Nexus Client Support Team
Position Title: Technical Support Specialist
Reporting To: Lead Technical Support Specialist

Lyric HCM by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers. You have a passion for solving challenging problems and learning new technology. This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team.
At Lyric HCM by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Responsibilities:
Develop and maintain in-depth knowledge of ADP’s Lyric HCM.
Responsible for providing tier 1 & 2 technical support...