PulseMediaNL is seeking a skilled and solutions-driven Technical Support Specialist to join our remote team. This role is critical in providing technical assistance, troubleshooting issues, and ensuring a smooth and reliable user experience across systems, platforms, and services.

Responsibilities

Technical Support & Troubleshooting

• Respond to technical inquiries via email, chat, and phone in a timely and professional manner
• Diagnose and troubleshoot hardware, software, and system-related issues
• Guide users through step-by-step technical solutions and support processes
• Provide accurate information regarding systems, tools, and technical procedures

Issue Resolution & Escalation

• Investigate and resolve technical issues efficiently while maintaining high customer satisfaction
• Escalate complex or unresolved issues to the appropriate technical teams when necessary
• Track,...