Technical Support Specialist 1

Marlborough, MA, United States

United States

As a member of the Breast Health Technical Support team, the Technical Support Specialist will be responsible for supporting external and internal customers for our Breast Health products via phone, e-mail, and the web.

This position will provide remote support, troubleshooting and issue resolution for Hologic customers (e.g. radiology technologists, biomedical engineers, and field engineers) to facilitate the successful use of Hologic products.

This position will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize Hologic equipment uptime as well as facilitate them meeting their safety and regulatory compliance goals.

Summary of Duties and Responsibilities

· Perform troubleshooting and diagnose technical problems using remote diagnostic tools.

· Deliver consistent, hi...