Technical Support Service Desk Administrator

Technical Support Service Desk Administrator (English & Spanish Support)

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android ).
• Troubleshoot and support network infrastructure and VPN .
• Maintain and support Windows, Office 365, Outlook, and ServiceNow .
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience...