• Be part of a pioneering team supporting a US healthcare voice account
• Build long-term expertise in healthcare technical support

About Our Client

The company is a global health and safety services organization supporting US-based healthcare providers and payers. It delivers operational, technical, and customer support solutions across multiple healthcare lines of business. The role is in BGC, Taguig City, operating in a structured, compliance-driven environment.

Job Description

Key Responsibilities of the Technical Support Representative

• Handle inbound voice calls for a US healthcare support account
• Provide clear, step-by-step technical guidance to customers over the phone
• Troubleshoot system, access, and process-related issues
• Manage irate or distressed callers with empathy and composure
• Accurately document call interactions and resolutions
• Adhere to US heal...