Position Overview
Summary
The Technical Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services
Responsibilities
Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the cor...