Flexible Work, Better Balance
Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support and manage customer data records within our applications to ensure proper data integrity.Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.