Join MCI in Sydney, NS, as a Technical Support Representative where you will assist customers with troubleshooting and resolving various technical issues. This role requires robust analytical skills and effective communication.

As a key member of MCI's team, you’ll provide first‑level technical support via phone, chat, or email. You will guide customers through step‑by‑step solutions while maintaining high customer satisfaction. This position demands technical aptitude and a proactive attitude to resolve issues efficiently.

Key Responsibilities

• Provide first‑level technical support through multiple channels
• Troubleshoot hardware and software connectivity issues
• Document technical issues and solutions accurately
• Escalate unresolved problems to senior support teams
• Stay updated on product knowledge and procedures

Requirements

• Must be 18 years or older
• High school diploma or GED requ...