ROLE PURPOSE :

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

Roles And Responsibilities:

* Provide high-quality technical and administrative support to the Bereavement Services team.

* Deliver routine, complex, and emergency administrative tasks within set deadlines.

* Respond to customer queries professionally and escalate issues when required.

* Maintain excellent customer service standards and support the “Putting Residents First” approach.

* Organise meetings, prepare agendas, and take accurate meeting minutes.

* Maintain and update case management systems, databases, and records.

* Support operational staff with the use of internal systems and processes.

* Assist with financial administration, payment queries, and budget-related tasks.<...