Role and Responsibilities:
- Provide phone/email consultation to independently debug product problems reported by customer.
- Provides support on a worldwide basis. (Customers from Japan)
- Provide technical support to customers for technologies, products, and/or solutions.
- Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
- You will simulate technical problems in lab environment.
- You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to technical perfection and expertise.
- You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
- Language Proficiency: Native or near-native proficiency in Japanese (both written and spoken as will be support...