We are looking for a knowledgeable and customer‑focused Cooling / Air‑Conditioning Technician or Engineer to provide remote (telephone‑based) technical support for computer room and data center cooling applications. In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled‑water systems — to support both pre‑sales and post‑sales activities. You will contribute to delivering reliable, high‑quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle. What will you do: Provide technical support and guidance to customers via telephone and email Assist customers with product selection, system design, and troubleshooting Attend appropriate quality conference calls Collaborate with the sales team to provide technical expertise during the pre-sales process Conduct post-sales support by addressing customer inquiries and resolv...