**Title: Technical Support Engineer**

**Essential Functions:**

In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to:

+ SureMed training and implementation.
+ SureMed software support
+ All level 1 support functions, including initial problem diagnosis and replication
+ After hours support coverage as per work conditions
+ Order processing
+ General customer service (account queries, order issues etc)
+ General marketing activities (sending out pack samples, marketing kits)
+ Attendance at trade shows
+ Coverage during annual leave and holidays

**Required Knowledge and Skills:**

The successful candidate will have the following skills:

+ Ability to use remote desk top tools
+ Ability to install and configure Windows printer drivers
+ Browser configuration
+ Basic Windows navigation and trouble shooting

**Preferred Kno...