OVERVIEW

We are seeking an experienced Technical Support Engineer - User Experience to support the ServiceNow platform by managing and resolving the most complex and critical technical issues. This role serves as the final escalation point within Technical Support , combining deep technical expertise with strong customer engagement and cross-functional collaboration.

The successful candidate will work closely with Engineering, Product Success, and Readiness teams to ensure customer success, product stability, and continuous improvement. This role requires a proactive mindset, strong troubleshooting skills across the full technology stack, and the ability to clearly communicate solutions to both technical and non-technical stakeholders.

This position is ideal for an engineer who enjoys diagnosing complex problems, mentoring others, and taking ownership of issues through to resolution while maintaining a high bar for quality and customer ser...