*Urgent Hiring - Technical Helpdesk Support Engineer

Location - Near Rahul Raj Mall, Surat

Industry - IT *Industry

Job Time - 2:30pm to 11:00 Pm

Description:

Providing technical help desk support for a variety of software packages,

mainly EPoS, and hardware

? Provide answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

? Obtaining details from customer’s new requirements to pass onto software

development via the Support Manager.

? Provide telephone help support to customers during out of hours, weekends

and bank holiday on a rotation basis

? Monitor and maintain Customer Support Call Log System as per protocol

provided

? Remotely configure hardware

? Identify system improvements by evaluating system performance

? Improve system by conferring with development team; testing, evaluating, and

installing new software