⏰ Full Time

Technical Support Engineer -SD

🏢

Mphasis

                    Location
                    📍 Bengaluru, India
                

                    Posted
                    📅 June 16, 2026
                

                    Work Type
                    ⏰ Full Time
                

Position Overview

Job Description
Job Summary – 
Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Years of experience needed – Minimum 6 to 12 months
Technical Skills: 
Effective Business Communication
Strong time management
Communication in neutral or American accent over phone and grammar skills
Analytical skills
Ability to follow process and procedures. Escalate u...
                

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Job Details

⏰

Employment Type

Full Time

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