What you'll do
This position provides pre and post sale technical support for power and energy meters, protective relays, software and communication products.
Serves as a technical resource to customers and Electrical Group personnel for complex problems.
Provides remote support to assist end users and field engineers with product installation, device configuration and data acquisition needs.
Provides technical explanations and demonstration of products to customers, field engineering and marketing support functions.
Essential Functions
Provide technical support for power quality and energy meters, protective relays, connectivity and software products also supporting services for internal and external organizational channels.
Maintain and update customer call tracker database (logs customer calls with respective resolutions, Open ,Close tickets)
Conduct hardware and software testing and research to duplicate and resolve customer issues
Communicate...