Position Overview
JOB TITLE Technical Support Engineer
JOB PURPOSE 24x7 Monitoring and providing L1 support in IT infrastructure domain.
QUALIFICATION Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS ITIL
EXPERIENCE 3-5 years of experience in Monitoring
REPORTING TO SDM - NOC
RESPONSIBILITIES - Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool
- Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact
- Collect and review performance reports for various systems and report trends in hardware and applic...