About the Role:

The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understanding the magnitude and scope of the issues before working with the Technical Lead.

What You'll Do:

• Determine how to resolve support issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption.
• Determine root cause of errors/bugs -- use the data and tools we have to trace the origin of data inconsistencies and bugs and report them to the Technical Leads.
• Perform analysis of data to determine impact/prevalence of issues -- use analytics tools like Re...