Position Overview
Responsibilities - Troubleshoot and diagnose technical problems with business applications.
- Provide clear and concise instructions to customers to resolve technical issues.
- Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor when interacting with customers.
- Stay up-to-date on the latest technology trends and advancements.
- Document technical issues and solutions for future reference.
- Contribute to the development and improvement of team’s knowledge base.
- Ability to provide training, knowledge transfer and support to other team members
Requirements - Minimum of 2+ years of hands-on experience in a technical support role.
- Good analytical, problem-solving and troublesho...