Job Title: Technical Support Engineer - Integrations

Location:Santa Clara, CA





Work Status:



Due to potential work with ServiceNow's government partners, candidate must be a U.S. Citizen or Green Card holder.



Note: This position will also require onsite presence weekly on Tuesday and Thursday at the office.



Duties: Overview:

Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs t...