Job description

JOB SUMMARY

We are hiring a Technical Support Engineer (Data focus) to provide user-facing support to global end users. This role is critical in ensuring production system stability, incident resolution, and seamless user experience. It requires excellent English communication skills, strong technical fundamentals, and the ability to troubleshoot across APIs, databases, and distributed systems. You will act as a primary L2/L3 support contact, handling incidents, communicating with international users, and collaborating with engineering teams to maintain high system availability.

ABOUT THE JOB

• Provide L2/L3 user-facing support for production applications used by global users.