Position Overview
Skills & Qualifications
Typically requires field sales experience Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company. Understanding of TCP/IP, routing protocols, L2/L3 switches Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning Previous call center experience, preferably supporting data networking products and/or security products is desirable. Ability to speak Portuguese is a plus or learn within 1 year. An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus. Job Duties and responsibilities
Advanced troubleshooting on the full range of Fortinet products Collection, analysis and change recommendations of configuration information, customer network information and/or pac...