Position Overview
Responsibilities - Provide advanced Tier 3 technical support ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root‑cause analyses, and best practices for the internal knowledge base.
- Support incident management ensuring 24/7 stability of Binance’s trading platform and related systems.
- Continuously explore new technologies and best practices in backend automation and Web3 infrastructure.
Requirements