⏰ Full time

Technical Support Consultant

🏢

Altera Digital Health (India) LLP

                    Location
                    📍 Pune, India
                

                    Posted
                    📅 May 31, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

Position Summary
We are seeking a Technical Support Consultant to provide application and technical support for the TouchWorks EHR platform. This role is responsible for troubleshooting client issues, managing support cases through ServiceNow, and collaborating with internal teams to deliver timely resolutions.
The ideal candidate will have experience in healthcare IT support, strong troubleshooting skills, and the ability to work effectively in a fast-paced client-facing environment.
Key Responsibilities
Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow
Troubleshoot application, database, integration, and performance-related issues
Support EHR workflows, configurations, and healthcare-specific functionalities
Investigate SQL, SSL certificates, and connectivity-related issues
Collaborate with development and infrastructure teams to resolve complex problems
Main...
                

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Job Details

⏰

Employment Type

Full time

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