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Technical Support Assistant

Octagon Group
Location 📍 Newhaven, United Kingdom
Posted 📅 June 17, 2026
Work Type ⏰ Full-time

Position Overview

We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.

This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.

Key Responsibilities - Technical Support Assistant – Newhaven

* Provide first line technical support to customers across the UK and Ireland

* Deliver product training to customers, ensuring effective use and implementation

* Investigate and resolve field based technical issues in a timely and professional manner

* Support major opportunities and key accounts alongside senior technical colleagues

* Monitor market trends, competitor activity, and product developments

* Assist wi...

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Job Details

Employment Type
Full-time
📊
Category
architecture-and-engineering
🏠
Work Arrangement
On-site
📍
Location
Newhaven, United Kingdom