Technical Support and Field Engineer

As a Technical Support and Field Engineer, you will be responsible for supporting Sigenergy customers during the installation, commissioning, maintenance, troubleshooting, and repair of devices within the Sigenergy product portfolio.

This role is primarily focused on providing technical support remotely through telephone, email, ticketing systems, and remote diagnostics. In addition, the role will also involve attending customer and installer sites when required to support commissioning, fault finding, inspections, and technical investigations.

Your aim is to ensure customers and installers can make optimum use of Sigenergy products and receive fast, professional, and practical technical support.You will work closely with local colleagues, Service Managers, HQ Service Teams, and R&D teams to ensure issues are resolved efficiently and professionally.

Key Responsibil...