Description
We are looking for an experienced Technical Support Analyst to provide dependable IT and business support for end users. This position is a Long-term Contract opportunity suited for someone who can balance hands-on troubleshooting with strong organization, clear communication, and service-focused problem solving. The role will support daily technology operations, assist with hardware and software issues, and help maintain efficient procedures that keep business functions running smoothly.


Responsibilities:

• Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology.

• Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process.

• Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment.

• Maintain accu...