Position Overview
Description
We are looking for a Technical Support Analyst Lead who will:
As a Technical Lead or Senior Engineer, responsible for managing a small team and providing guidance and mentorship to team members while driving day-to-day operational activities.
Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.
Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services. Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of ...