Position Overview
Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Technical Support Analyst II who will:
Provides Level 2 and operational support to customers, users, and stakeholders by resolving technical issues and error messages encountered in a live production environment. Performs operational tasks on CSG products such as bill runs, processing, incident management, service request fulfillment, reference data, configuration, capacity, and release management. Supports Business Verification Testing (BVT), Production Validation Testing (PVT), Performance Testing (PT), Comparison Testing (CT), and System Integration Testing (SIT) for changes. Appropriately handles all customer issues, including troubleshooting and providing feedback to customers. Supports customers according to the details outlined in the customer maintenance and support co...