*TECHNICAL SUPPORT ANALYST I AGILLINK*
 
WHAT IS THE OPPORTUNITY?
The AgilLink Tech Support Analyst position is a client facing position directly responsible for responding to client questions and requests for assistance. Such requests could include diagnosing AgilLink software issues and providing timely resolution. Successful analysts will understand how to use the AgilLink system properly, the needs of clients and how to properly align AgilLink settings and applications to meet those needs. This position routinely uses remote connectivity tools to connect to client's desktop and diagnose issues. The AgilLink Tech Support Analyst position is also responsible for basic instruction and consultation with clients or other departments, as well as escalating to other levels or departments as directed.
 
WHAT WILL YOU DO?
* Respond to a variety of support requests (via phone, email, web chat, etc.) in a timely and professional manner.
* Identify, record, and e...