Position Overview
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.
Responsibilities
Provide analysis incidents and/or a solution to it in order to restore servicePerform remote troubleshooting, installation and repairs using remote support toolCommunicate degraded and interrupted services (to client) along with providing alternatives for continued operation.Administer and maintain end user accounts, permission, and access rights.Ensure network connectivity of all workstationsMonitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.Move, add and/or update end user technology-related devices which include updating Configuration ItemsPopulate and administer knowledge base and other ...