Position Overview
Our dynamic client provides compressed air solutions to numerous businesses in North America and is looking for a Technical Support Agent to help with their growing business. The successful candidate will be responsible for monitoring alarms/notifications, troubleshooting and escalating concerns when necessary, documentation of procedures and ensuring timely resolution while delivering excellent customer service. This is a work from home position with an occasional trip to the worksite.
Responsibilities:
- Respond promptly to alarms, emails, and calls received through monitoring platforms or answering services, taking appropriate action in accordance with established procedures.
- Perform basic remote operational tasks based on site-specific instructions and operational guidelines.
- Adhere to standard operating procedures (SOPs) to ensure consistent and ...