**Key Responsibilities**

• Serve as the primary onsite point of contact for all security system-related issues

• Diagnose and troubleshoot issues across multiple systems, including:

o Card readers

o Access control panels

o Turnstiles

o CCTV cameras

o Intercom systems

o Other integrated security devices

• Perform basic repairs and preventative maintenance, including:

o Hardware adjustments

o System resets

o Support for firmware updates and upgrades (execution led by Systems/Tech team)

• Monitor and review incoming service tickets

• Assess issues and determine whether they can be resolved onsite or require escalation

• Escalate complex or unresolved issues to appropriate internal teams or vendors

• Track issues through to full resolution, ensuring closure and documentation

• Maintain accurate service logs, including actions taken and out...