Join CFirst as a Technical Specialist in Longueil, QC, responsible for after-sales aircraft support and technical consultations. This full-time role requires on-site presence to address customer needs promptly.
Reporting directly to the Senior Manager, you will handle emergency support for grounded aircraft and ensure efficient troubleshooting. Collaborate with P&W organizations and external suppliers to resolve technical issues while documenting progress through the CRM system. Your expertise will help restore service within 24 hours, enhancing customer satisfaction and operational efficiency.
Key Responsibilities:
• Provide after-sales technical service for grounded aircraft
• Document all cases in the CRM from initiation to closure
• Follow up on issues to ensure timely resolution
• Respond to urgent customer requests efficiently
• Collaborate with P&W teams during AOG situations
Requirements:
• 10 years as an aircraft maintenance technician or relevant de...