Job Profile- Title- Technical Solution Analyst( Support Domain) Location- Bangalore (Hybrid) Exp- 8 years JD- Roles and Responsibilities: Enable digital transformation of support systems by aligning business, operations and technology Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements Ownership of end to end technology solutions projects Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required Experience working on process improvements and re-engineering Locate and define new process improvement opportunities Improve adoption of deployed platforms, tools Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system. Provide estimates, impact assessments, and give your expert opinion on...