We are looking for you, effective immediately, as Technical Services Specialist (f/m/d) for our location in Johannesburg (Boksburg) – become part of our team! Your Scope: Manage technical hotline, ensuring timely resolution of customer technical issues. Develop and implement an annual training plan Manage the annual training budget and annual training needs On-site training for customers, fitment centres, and garages. Provide advanced support in troubleshooting complex technical issues, both internally and directly with customers. Monitor technical complaints and initiate appropriate corrective actions where required (e.g. informing internal stakeholders, developing targeted technical information, or implementing training initiatives). Ensure an efficient and effective warranty claim process within the relevant markets. Define and execute the technical support strategy for the relevant markets, including training delivery and technical content communication across various media plat...