This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
Customer lifecycle includes pre-sales, delivery and service management. Main focus will be on customer engagements, which includes working across full product suite (Connect).
You will bring great value to engagements with Japanese customers, by leveraging your business-level Japanese proficiency and cultural understanding.
As a collaborator, you will bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations). You collect and assemble all Customers' technical requirements from a technological and topological perspective.
You provide feedback to in-region leadership with regular and structured inputs and recommend the necessary investments in Japan in order to cover future Customers' needs.
You manage the structural issues of Customers' products and take the necess...